ITIL5STR: ITIL (Version 5) Strategy Certification Course with Exam

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About this Course

ITSM Academy’s ITIL® (Version 5) Strategy certification class is the required course for the ITIL Strategic Leader designation in the ITIL (Version 5) qualification scheme. This course provides practical guidance for developing, delivering, and optimizing strategies to create lasting value. It helps align technology, investment, and execution with business outcomes, empowering you to act with clarity and confidence in complex, AI-driven environments.

Every organization requires four enabling capabilities which must be well-designed and well-executed for successful day-to-day operations and during periods of transformation. These core building blocks include leadership, governance, strategy, and management. Strategy is defined as a set of decisions and plans that enable an organization to fulfil its purpose and progress towards its vision.

Strategy determines long-term direction and competitive positioning for the organization. During Business as Usual (BAU), strategy guides resource allocation, market positioning, and capability development to maintain competitive advantage. During transformations, it identifies new opportunities, defines target operating models, and reshapes the organization’s approach to markets and operations.

This certification course explores how strategy evolves in dynamic, complex, and AI-enabled contexts, and how to maintain clarity and direction. Candidates learn how strategic capabilities shape and deliver value-driven strategy and develop the ability to make informed, conscious decisions in uncertain and rapidly changing settings. This course also explores how to governance, risk management, and sustainability support long-term strategic success and how AI governance enables responsible, value-driven strategy development and execution.

“ITIL (Version 5) Strategy empowers candidates to act with clarity and confidence by ensuring every technology investment supports business strategy and outcomes.” — Course Overview

Audience Profile

ITIL Strategy training is designed for individuals involved in defining and continually adjusting a digital strategy to ensure that it is effective, adaptive, responsible, and sustainable.

This includes enterprise executives and product management and service management professionals involved in defining how the organization uses digital technology and in driving the digital transformation. Related roles include Strategy Managers, Digital Transformation Managers, Portfolio Managers, Digital Product Managers, Service Managers, Practice Owners, Solution Designers, Business and IT Consultants, Enterprise or Business Architects, IT Directors, and C-suite roles. This course is also mandatory for individuals striving to obtain the ITIL (Version 5) Strategic Leader designation.

At Course Completion

Learners acquire an understanding of:

  • Key concepts of ITIL (Version 5)
  • Key strategy concepts including digital strategy, vision, values, digital transformation, and strategy in a VUCA environment
  • Strategic considerations across the four dimensions of product and service management
  • The ITIL Strategy Management Model and its two lifecycles: strategy development and strategy implementation
  • How ITIL integrates with DevOps and PRINCE2

Outline

ITIL (Version 5) Strategy Certification Course Outline

ITIL (Version 5) Strategy introduces the core ITIL principles, practices, and terminology that underpin effective strategy development and alignment.

This course covers how organizations can plan, execute, synthesize, and reflect to translate strategy into actionable initiatives and sustained value.

Module 1: Key concepts of ITIL (version 5)

  • The characteristics of digital products and services
  • How digital products and services create value
  • The purpose and structure of the ITIL Product and Service Lifecycle Model
  • The lifecycle management activities of a digital product
  • The value chain activities and how they create value through products and services
  • The relationships between products, services, value co creation, and lifecycle management

 

Module 2: Key concepts of ITIL Strategy

  • The key concepts of ITIL Strategy, including strategy, digital strategy, vision, purpose, values, and digital transformation
  • Digital transformation and the role digital strategy plays in enabling it
  • The key characteristics of strategy
  • How strategy operates within a Volatile, Uncertain, Complex, Ambiguous (VUCA) environment
  • Business and operating models and how they connect to and support strategy

 

Module 3: Strategy Across the ITIL Four Dimensions of Product and Service Management

  • Strategic considerations related to organizations and people, including culture, structure, and capabilities
  • How strategy shapes relationships with partners and suppliers and influences sourcing decisions
  • The strategic role of information and technology in guiding innovation, data use, and digital capability
  • How strategy influences value streams and processes, including design, optimization, and value creation

 

Module 4: The ITIL Strategy Management Model

  • The purpose of the ITIL Strategy Management Model
  • The structure of the model, including its two cycles (strategy development and strategy implementation) and how they work together

 

Module 5: The ITIL Strategy Development Lifecycle

  • The purpose and key outputs of the four strategy development lifecycle activities
  • How the ITIL Guiding Principles support effective strategy development
  • How PESTLE factors influence strategy
  • How internal capabilities and resources affect strategy
  • Applying each step of the strategy development lifecycle

 

Module 6: The ITIL Strategy Implementation Lifecycle

  • The purpose and key outputs of the four strategy implementation lifecycle activities
  • How the ITIL Guiding Principles support effective strategy implementation
  • How strategic objectives translate into implementation initiatives
  • Applying each step of the strategy implementation lifecycle
  • How execution approaches are selected during implementation planning

 

Module 7: Sustainable Strategy Management

  • How strategy implementation balances change with daily operations
  • How organizations ensure ongoing relevance and success of strategy

 

Module 8: Strategic Capabilities

  • The role of leadership, communication, and governance in strategy
  • How innovation and AI governance contribute to strategic value
  • How OCM, digital ethics, and complexity thinking support strategic change
  • How portfolio and risk management guide strategic decisions
  • How sustainability enables long term value creation

 

Module 9: ITIL and Other Frameworks

  • How ITIL and DevOps complement each other across the product and service lifecycle
  • How ITIL practices can effectively collaborate with DevOps ways of working
  • Why project management is important when applying ITIL practices
  • How ITIL can be combined with PRINCE2 to deliver products and services effectively

Course Includes:

    • Access to ITSM Academy's Learner Portal - my.itsmacademy.com - extends the classroom experience with online content and tools
      • Digital learner manual (excellent post-class reference)
      • ITIL (Version 5) Strategy Reference Card
      • ITIL Strategy Reference Guide
      • Research Paper - WhatIs? ITIL (Version 5)
      • Learner Personal Action Plan
      • Memory exercises, study aids and sample exams
    • Instructor-led education and exercise facilitation
    • GAME ON! An Interactive Learning Experience®
    • Participation in unique in-class assignments
    • In-class exam preparation
    • Exam voucher, which includes access to the official digital eBook (upon redeeming voucher)
    • PeopleCert Plus Annual Membership (not included in Epic class price, can be sourced from our website or by the learner directly from PeopleCert - the owners of ITIL.)

PC+

Prerequisites

  • ITIL 4 Foundation or ITIL (Version 5) Foundation
    • Even if your ITIL Foundation certificate is expired, you can still attend any higher level ITIL (Version 5) course from ITSM Academy. Every successful pass of an ITIL PeopleCert exam will extend the previous expired certificates to the renewal date of the most recent ITIL PeopleCert exam.
  • Attend accredited training course (mandatory)
  • Complete pre-class reading assignment
  • Familiarity with some aspect of IT management, product management, service management, or experience management is recommended.

Certification: Learners earn their ITIL (Version 5) Strategy  certificate by achieving a passing score (70%) on a 90-minute, 40-question open-book examination. Read more about the open book exam experience.

>>Official ITIL publications are available for learners who would like access to the reference materials for their open-book exam. You can purchase them here.<<

ITIL Trademark
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved. Used under licence from PeopleCert. All rights reserved.