CPDE: Certified Process Design Engineer (CPDE) with Exam

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About this Course

There are many frameworks and standards that define best practices for achieving quality IT service management (ITSM) – ITIL, ISO/IEC 20000, COBIT, CMMI, DevOps, Knowledge-Centered Support, etc. While each describes processes and controls (what to do), none provide clear, step-by-step methods and techniques for actually designing, reengineering and improving processes (how to do it).

Written in-house by the ITSM Academy content team, the Certified Process Design Engineer (CPDE)® certification course teaches how to (re)engineer and improve quality, lasting IT Service Management (ITSM) processes. This highly-interactive course provides hands-on opportunities to analyze, design, measure and integrate ITSM processes. The knowledge obtained in this course applies to every Service Management framework, standard and maturity model. Read what CPDE’s are doing with the knowledge gained from this course: CPDE’s In Action.

“CPDE gave me a structured approach to process design that actually works. I now feel confident leading improvements that stick.”
— Jason, Process Improvement Manager

Audience Profile

I am a Certified Process Design Engineer (CPDE)

  • Employees and managers responsible for designing, re-engineering or improving process
  • Consultants guiding their clients through process improvement initiatives
  • Internal and external suppliers
  • Process stakeholders

At Course Completion

By the end of the CPDE course, you'll be equipped to design and optimize value-driven processes, align them with business goals, lead effective process improvement initiatives.

Outline

Attendees acquire an understanding of:

  • Using proven methods to design (or redesign) processes
  • Using best practices to implement and improve processes
  • Measuring and marketing the benefits of process improvements
  • Overcoming resistance to organizational change
  • Using technology to increase efficiency and effectiveness
  • Utilizing available frameworks and standards
  • Determining customer requirements
  • Evaluating the maturity of existing processes
    • IT service management
    • Processes maturity
    • Quality management

   Click this image 📥 at the bottom of the black box to download pdf.

Course Includes:

    • Access to ITSM Academy's Learner Portal - my.itsmacademy.com - extends the classroom experience with online content and tools
      • Digital learner manual (excellent post-class reference)
      • CPDE Reference Card
      • Research Paper - WhatIs? Process Design and Certified Process Design Engineer (CPDE)
      • Learner Personal Action Plan
      • Study aids, sample exam and in-class exam preparation guidance and tips
    • Instructor-led education and exercise facilitation
    • GAME ON! An Interactive Learning Experience®
    • Participation in unique case study-based exercises
    • The ITSM Process Design Guide digital edition (ISBN: 978-1-60427-049-5) an $80 value
    • In-class exam preparation
    • Exam voucher - 1 free exam resit available

CPDE is an intensive educational experience. We recommend 12 hours of personal study, and we strongly encourage learners to devote 6 of those hours to pre-class preparations, this translates to roughly 1 to 2 hours of homework each night of class. Upon registration, learners will be provided the pre-course reading assignments via our Learner Portal.

Prerequisites

Foundation Certification in IT Service Management is recommended.