A+1202: CompTIA A+ Certification Core 2 (Exam 220-1202)

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About this Course

CompTIA A+ (220-1201/1202) is the industry standard for launching IT careers into today’s digital world. This updated certification covers essential skills in hardware, software, networking, and troubleshooting, ensuring that students are prepared for a wide range of IT roles.

Note: CompTIA A+ 1202 Certification Prep (Exam 220-1202) is the replacement course for CompTIA A+ 1102 Certification Prep (Exam 220-1102), which is scheduled to retire in September 2025.

Audience Profile

The Official CompTIA A+ Core 1 (Exam 220-1202) is the primary course you will need to take if your job responsibilities include supporting the use of PCs, mobile devices, and printers within a corporate or small office home office (SOHO) network. You can take this course to prepare for the CompTIA A+ Core 1 (Exam 220-1202) certification examination.

At Course Completion

Hardware - Identifying, using and connecting hardware components and devices, including the broad knowledge about different devices that is now necessary to support the remote workforce

Operating Systems - Install and support Windows OS including command line and client support, system configuration imaging and troubleshooting for Mac OS, Chrome OS, Android and Linux OS

Software Troubleshooting - Troubleshoot PC and mobile device issues including common OS, malware and security issues

Networking - Explain types of networks and connections including TCP/IP, WIFI and SOHO

Troubleshooting - Troubleshoot real-world device and network issues quickly and efficiently

Security - Identify and protect against security vulnerabilities for devices and their network connections

Mobile Devices - Install and configure laptops and other mobile devices and support applications to ensure connectivity for end users

Virtualization and Cloud Computing - Compare and contrast cloud computing concepts and set up client-side virtualization

Operational Procedures - Follow best practices for safety, environmental impacts, and communication and professionalism

Outline

Operating systems

  • OS installation: working with Windows, macOS, Linux, and mobile operating systems.
  • Windows tools: managing systems with Task Manager, Command Prompt, and Disk Management.
  • File systems: handling file systems, updates, and OS upgrades.

Security

  • Security measures: using encryption, access controls, and wireless security protocols.
  • Malware prevention: detecting, removing, and preventing malware threats.

Software troubleshooting

  • OS issues: diagnosing and resolving problems with operating systems and applications.
  • Mobile troubleshooting: addressing connectivity, app, and performance issues.
  • Security concerns: fixing unauthorized access and malware issues.

Operational procedures

  • Documentation: using best practices for system changes and documentation.
  • Safety and communication: following safety protocols and communicating effectively.
  • Backup and recovery: setting up workstation backups and recovery processes.

Prerequisites

To ensure your success in this course, you should have 12 months of hands-on experience working in a help desk technician, desktop support technician, or field service technician job role.