ITIL5MPT_PSE: ITIL (Version 5) Managing Professional Transition: Product, Service, Experience Module – with Exam

Become an EPIC Affiliate

To view the class schedule you need to become an Affiliate

  • Largest “Guaranteed To Run” public technical training schedules available
  • Easy to become an Affiliate – no charge or fee
Become an EPIC Affiliate

already an Affiliate?  Login

About this Course

This module must be registered together with ITIL (Version 5) Managing Professional Transition: Transformation, as both modules are required to complete the ITIL (Version 5) Managing Professional Transition (MPT) course.

To achieve the ITIL (Version 5) Managing Professional designation, eligible candidates must successfully complete the Managing Professional Transition (MPT) course which consists of two modules, and two certification exams:
• ITIL MPT: Product, Service, Experience (PSE)
• ITIL MPT: Transformation (Transform)

There is no required order. You may take either course first and complete the second when it best fits your schedule.
We intentionally schedule the courses separately to give learners time to prepare for and pass the first exam before attending the second course and sitting for the second exam.

Same designation. Same outcome. Flexible pathway.
Choose the sequence that works best for your schedule.

The ITIL® (Version 5) MPT PSE course is designed for experienced ITIL professionals who need a clear, efficient path to update their knowledge to ITIL (Version 5). Rather than repeating existing knowledge, this course focuses exclusively on the changes and key enhancements introduced across Foundation, Product, Service, and  Experience. It is the most efficient way for experienced ITIL professionals to move forward without re-learning concepts they already know.

ITIL (Version 5) Managing Professional Transition
Focused exclusively on the key enhancements introduced in ITIL (Version 5), this transition course provides ITIL 4 and ITIL v3 professionals with a clear, simple upgrade route.

Digital products, services, and customer expectations continue to evolve. This course helps established ITIL professionals efficiently refresh and extend their knowledge so they can remain aligned to modern digital product, service, and experience management practices and future-ready roles. This “changes-only” approach closely parallels the concise, outcome-oriented positioning used on your live Foundation page.

Audience Profile

ITIL (Version 5) Managing Professional Transition is intended for professionals who have already invested in ITIL v3 or ITIL 4 certifications (see Prerequisites below)  and need a straightforward upgrade route. It is suitable for professionals at all levels and across all types of organizations involved in digital product, service, and experience management.

At Course Completion

In this course, learners acquire an understanding of:

Key enhancements and changes from ITIL 4 to ITIL (Version 5) including:

    • The expanded scope of ITIL to digital product and service management (DPSM)
    • The ITIL Product and Service Lifecycle and applying a digital product vendor and service provider perspective to the associated management activities
    • How ITIL practices enable stronger alignment of product and service teams
    • The ITIL Experience Model and the associated concepts, roles, interactions, journeys, and expectations
    • The role of AI in product, service, and experience management
    • How ITIL complements adjacent frameworks such as DevOps and PRINCE2

ITSM Academy’s transition training is designed to protect prior learner investment while supporting efficient progression to the latest guidance. Because the course is focused only on what has changed, learners can concentrate on the enhancements that matter most. This aligns with the “focused only on what has changed” message in the PDF and with the concise value framing used on your Foundation page.

Outline

ITIL (Version 5) Managing Professional Transition: Product, Service, Experience Certification Course Outline

ITIL (Version 5) MPT PSE focuses exclusively on the changes and key enhancements introduced in ITIL (Version 5). It enables experienced professionals to update their knowledge efficiently and consistently across ITIL Foundation, Product, Service, and Experience.

The PSE course focuses on what is changing from ITIL 4 to ITIL (Version 5), giving existing qualified professionals a clear and structured upgrade path without unnecessary repetition.

 

Module 1: Foundation Updates

  • Digital products, digital services, and their key characteristics
  • How digital products and services create value through service offerings
  • The purpose and structure of the ITIL product and service lifecycle model
  • The value chain activities and how they create value through products and services

 

Module 2: ITIL Product and Service Lifecycle Management Activities
For each lifecycle management activity (discover, design, acquire, build, transition, operate, deliver, support):

  • The purpose of the activity
  • The key concepts that guide the activity
  • The management practices enabling and supporting the activity
  • Applying the steps of the activity
  • The critical success factors, metrics, and practical recommendations for the activity

 

Module 3: Managing the End-to-End Lifecycle

  • How operating models distribute responsibilities across the lifecycle
  • How value streams integrate lifecycle activities
  • Applying principles of organizational and technology enablement across the lifecycle
  • Identifying digital product management and service management success factors
  • Optimizing organizational structures for effective product management and service management

 

Module 4: Introduction to ITIL Experience

  • The essence of experience
  • What digital experience is and the ITIL Experience Model
  • How digital experience unfolds
  • Anticipation, perception, and evaluation in experience
  • The essentials of digital experience

 

Module 5: ITIL and AI

  • The ITIL AI Capability Model
  • How AI and automation support product management
  • How AI and automation support service management
  • How AI and automation support experience management

 

Module 6: ITIL and Other Frameworks

    • How ITIL and DevOps complement each other across the product and service lifecycle
    • How ITIL practices can effectively collaborate with DevOps ways of working
    • Why project management is important when applying ITIL practices
    • How ITIL can be combined with PRINCE2 to deliver products and services effectively

Course Includes:

    • Access to ITSM Academy's Learner Portal - my.itsmacademy.com - extends the classroom experience with online content and tools
      • Digital learner manual (excellent post-class reference)
      • Research Paper - WhatIs? ITIL (Version 5)?
      • ITIL (Version 5) Lifecycle Management Activities and Reference Guide
      • ITIL (Version 5) Service Journey Reference Guide
      • ITIL (Version 5) Experience Reference Card
      • ITIL (Version 5) Product and Service  Reference Card
      • Learner Personal Action Plan
      • Memory exercises, study aids and sample exams
    • Instructor-led education and exercise facilitation
    • GAME ON! An Interactive Learning Experience®
    • Participation in unique in-class assignments
    • In-class exam preparation
    • Exam voucher, which includes access to the official digital eBook (upon redeeming voucher)
    • PeopleCert Plus Annual Membership (not included in Epic class price, can be sourced from our website or by the learner directly from PeopleCert - the owners of ITIL.)

PC+

Prerequisites

  • ITIL 4 Managing Professional + PSE + ITIL Transformation → Earns the ITIL (Version 5) Managing Professional designation, or
  • ITIL 4 Master + PSE + ITIL Transformation → Earns the ITIL (Version 5) Master designation, or
  • ITIL v3 Expert + PSE + ITIL Transformation → Earns the ITIL (Version 5) Managing Professional designation, or
  • ITIL v3 Master + PSE + ITIL Transformation → Earns the ITIL (Version 5) Master designation
  • Attend an accredited training courses (mandatory)

Certification: ITIL (Version 5) Managing Professional Transition

To achieve this designation, candidates myst pass two multiple-choice exam(s), open-book exams. Read more about the open book exam experience.

  1. ITIL MPT: Product, Service, Experience (PSE). 120-minute, case story-based, 60 multiple choice questions. 70% to pass.
  2. ITIL MPT: Transformation (Transform). 90-minute, case story-based, 40 multiple choice questions. 70% to pass.

Note: There is no required order for taking the classes or exams. 

>>Official ITIL publications are available for learners who would like to use a hard copy version of the book for their open-book exam. You can purchase them here.<<

ITIL Trademark
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved. Used under licence from PeopleCert. All rights reserved.