TLGITILSMA: Free Webinar – ITIL – Service & Project Management Best Practices

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About this Course

ITIL Service & Project Management Best Practices can provide IT Managers and Stakeholders the strategic framework needed for becoming proactive rather than reactive, and for achieving higher levels of excellence in Service Management and Project Management than otherwise possible. In just 90 minutes, you’ll learn key components of Information Technology Infrastructure Library (ITIL) best practices, including processes for clearly defining functions and roles, and ensuring consistency between IT and business objectives. At the end of the presentation, our expert on ITIL will hold a Q&A session, drawing on his extensive experience to answer questions relevant to your priorities. Register today to reserve your seat. Free attendance is limited to three people per company.

Audience Profile

At Course Completion


Lesson 1 : Benefits of ITIL

  • Improved IT services through the use of proven best practice processes
  • Improved customer satisfaction through a more professional approach to service delivery
  • Improved productivity
  • Improved use of skills and experience
  • Standards and guidance

Lesson 2 : Overview

  • Brief Overview of the 5 phases of the ITIL Lifecycle, and the corresponding 26 Processes and 4 Functions