TLGITILSMA: Free Webinar – ITIL – Service & Project Management Best Practices

Become an EPIC Affiliate

To view the class schedule you need to become an Affiliate

  • Largest “Guaranteed To Run” public technical training schedules available
  • Easy to become an Affiliate – no charge or fee
Become an EPIC Affiliate

already an Affiliate?  Login

About this Course

ITIL Service & Project Management Best Practices can provide IT Managers and Stakeholders the strategic framework needed for becoming proactive rather than reactive, and for achieving higher levels of excellence in Service Management and Project Management than otherwise possible. In just 90 minutes, you’ll learn key components of Information Technology Infrastructure Library (ITIL) best practices, including processes for clearly defining functions and roles, and ensuring consistency between IT and business objectives. At the end of the presentation, our expert on ITIL will hold a Q&A session, drawing on his extensive experience to answer questions relevant to your priorities. Register today to reserve your seat. Free attendance is limited to three people per company.

Audience Profile

At Course Completion

Outline

Lesson 1 : Benefits of ITIL

  • Improved IT services through the use of proven best practice processes
  • Improved customer satisfaction through a more professional approach to service delivery
  • Improved productivity
  • Improved use of skills and experience
  • Standards and guidance

Lesson 2 : Overview

  • Brief Overview of the 5 phases of the ITIL Lifecycle, and the corresponding 26 Processes and 4 Functions

Prerequisites