A+1002: CompTIA A+ Certification Core 2 (Exam: 220-1002)

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About this Course

Acquire the essential skills needed to install, configure, optimize, troubleshoot, upgrade, secure, and perform preventive maintenance on PC and digital device operating systems (OS).  In this 5-day CompTIA A+ Core 2 (220-1002) certification training course, students will explore various operating systems including Windows, MAC and Linux. Throughout the course, students will work with Microsoft command line tools and control panels with the desktop environment and learn basic scripting. Student will also explore security and troubleshooting objectives for desktop, mobile and wireless systems as well as operational procedures.

The CompTIA A+ (Exam 220-1002) course can benefit you in two ways. Whether you work or plan to work in a mobile or corporate environment where you have a high level of face-to-face customer interaction, where client communication and client training are important, or in an environment with limited customer interaction and an emphasis on application, operating system, and security-related activities, this course provides the background knowledge and skills you will require to be a successful A+ technician. It can also assist you if you are preparing to take the CompTIA A+ Certification Exam: Core 2 Objectives EXAM NUMBER: CORE 2 (220-1002) in order to become a CompTIA A+ Certified Professional.

Note: this is a preliminary course information outline and is subject to change upon final Core 1 (220-1001) curriculum release from CompTIA Accreditation.

Audience Profile

This course is intended for students wishing to qualify with CompTIA A+ Certification for PC Support professionals. It is also suitable for students wanting to improve their skills in PC support and administration. By completing this course, students will also be assisted with entry into a career in ICT. This course will particularly benefit students pursuing a career in supporting desktop personal computer users, in job roles such as Support Engineer, Maintenance Engineer, Desktop Engineer, Computer Administrator, or PC Support Analyst. Study of the course can also help to prepare for other, similar technical support qualifications and act as groundwork for more advanced training, including CompTIA Network+ or CompTIA Server+, CCNA, and MCSE.

At Course Completion

On course completion, students will be able to:

  • Understand the basics of networking and security forensics
  • Properly and safely diagnose, resolve, and document common software issues
  • Apply software and OS troubleshooting skills
  • Provide appropriate customer support
  • Understand the basics of scripting, virtualization, desktop imaging and deployment


Lesson 1: Operating Systems

  • Common operating system types and their purposes
  • Microsoft Windows versions
  • OS installation considerations and upgrade methods
  • Microsoft command line tools
  • Microsoft operating system features and tools
  • Microsoft Windows Control Panel utilities
  • Installation and configuration concepts
  • Microsoft Windows networking on a Client/desktop
  • Mac OS and Linux client/desktop operating systems


Lesson 2: Security

  • Physical security measures
  • Logical security concepts
  • Wireless security protocols and authentication methods
  • Detect, remove, and prevent malware using appropriate tools and methods
  • Social engineering, threats, and vulnerabilities
  • Microsoft Windows OS security settings
  • Best practices to secure a workstation
  • Methods for securing mobile devices
  • Appropriate data destruction and disposal methods
  • Configure security on SOHO wireless and wired networks


Lesson 3: Software Troubleshooting

  • Troubleshooting Microsoft Windows OS problems
  • Troubleshoot and resolve PC security issues
  • Best practice procedures for malware removal
  • Mobile OS and application issues
  • Mobile OS and application security issues


Lesson 4: Operation Procedures

  • Best practices associated with types of documentation
  • Change Management best practices
  • Implement basic disaster
  • Prevention and recovery methods
  • Common safety procedures
  • Environmental impacts and appropriate controls.
  • Addressing prohibited content/activity, and privacy, licensing, and policy concepts
  • Proper communication
  • Techniques and professionalism
  • Basics of scripting
  • Remote access technologies


Lesson 5: Best practice methodology to resolve problems

  • Identify the problem
  • Establish a theory of probable cause
  • Test the theory to determine cause
  • Implement the solution
  • Verify full system functionality
  • Document findings


To ensure your success in this course, you should have basic computer user skills, be able to complete tasks in a Microsoft® Windows® environment, be able to search for, browse, and access information on the Internet and have basic knowledge of computing concepts.